The hospitality industry continues to evolve as consumers needs change. The profiles of hotel guests are increasingly diversified, from business travelers to leisure tourists and from families to individual travelers. Meanwhile, technological innovations are also transforming the ways hotels communicate with their guests.
How should hoteliers broaden their portfolios to include more than just basic accommodation and provide their guests with richer and more differentiated services? How do they reshape the future of guest experience?
Over 650 leaders in the global hospitality industry will attend the 2017 China Hotel Marketing Conference, "Reshaping The Experience", to be held on Jun. 7-8 in Shanghai.
One of the key events that all travel and hospitality professionals who are interested in the China market should attend. Up-to-date information and highly relevant topics were discussed.
—Lucas Peng, Founding Member, HSMAI Asia Pacific
Always getting new ideas and finding new cooperation opportunities during the meetings with friends from all around the country and world.
—Joe Xu, Senior Vice President, Super 8 (China)
Listening to speakers/panelists allowed us to gain useful insights into the highly dynamic Chinese hospitality market; Collected useful leads through networking.
—Dyson Yu, China Organizational Group Member, Hotel Electronic Distribution Network Association